Returns Policy

Returns

We hope you will be happy with your purchase. We are happy to refund or exchange products returned within 21 days of receipt.

Your right to cancel exercised in writing by contacting us at Church Farm House, Stroxton, Grantham, Lincolnshire NG33 5DA or emailing us at info@premiumlifestyle.co.uk

Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. We are sorry but personalised products, food and self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty. We are happy to refund or exchange products returned within 14 days of receipt. It is important that items are returned in perfect condition so please take care of them and pack them appropriately.

We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods.

Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

Faulty Goods

In the unlikely event that a product is faulty, please contact our customer services department. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights


To report a faulty product, please email info@premiumlifestyle.co.uk

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